1. Scope
These general terms and conditions (T&Cs) apply to all contracts between Primary.IO GmbH ("Provider") and its customers ("Customer") regarding the use of the SaaS solution Primary.IO.
2. Conclusion of contract
The contract is concluded upon the Customer's order and the Provider's acceptance. The service description in force at the time of contract conclusion applies.
3. Scope of services
The Provider makes the ordered functionality available to the Customer over the internet. An availability of 99.5% on annual average is targeted; scheduled maintenance is excluded.
4. Fees & payment
Fees follow the selected plan. Invoices are due within 14 days net. In case of payment default, the Provider may suspend access.
5. Customer obligations
The Customer shall use the software only within applicable law, refrain from posting unlawful content and keep credentials confidential.
6. Data protection
The Provider processes personal data according to the privacy policy and on the basis of a data processing agreement (DPA) under Art. 28 GDPR.
7. Liability
The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise, liability is limited to typically foreseeable damage.
8. Term & termination
The contract is concluded for an indefinite period and may be terminated with 30 days' notice to the end of a month, unless otherwise agreed.
9. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Munich, provided the Customer is a merchant.
Last updated: 25/05/2026 · These terms are a template and do not constitute legal advice.